IT Support

DCB IT-Support is responsible for central DCB IT resources of DCB, first level support of central services (Secretariate, Workshop, Facility services and Materialverwaltung) and coordination of group IT-responsibles.

First level support within research groups is provided by group IT-responsibles.

Request for assistance of IT-Support:

  • Submission of request for assistance via email (support@dcb.unibe.ch) or online form.
  • Support requests can be made only by the group IT-responsibles, except Secretaries, Workshop, Facility services, Materialverwaltung

Please consult the DCB-Pilot Wiki at https://pilot.dcb.unibe.ch before issuing a request.

IT Support provides the following services:

  • Software: Order and Licensing
  • DCB-IT-Infrastructure (central storage, hosting of group homepages, Access Control, Web Services)
  • Serverroom U313
  • Room Reservation N212 (PC Pool)
  • Posterprint Service:
    please place printing requests directly on the website of Truniger AG:
    http://bern.truningerag.ch/bern

IT Support DOES NOT provide the following services:

  • E-Mail / Campus Account Management (Department Secretariate /Human Resources)
  • Computer needs of the groups (group IT-responsibles)
  • Change contents of DCB-homepage/DCB-intern (Secretariate)
  • Change contents of group homepages (group IT-responsibles)
  • Students (Informatikdienste)

If you have a request which is not supported, then you can contact Natalie Banerji. Your request will be placed on a list and will be done eventually in the future.

IT Support Team